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Terms & Conditions

BIGLOVESTYLE website (our site) is made available to you in accordance with the following terms of use and service. Please read these through carefully before placing any orders on biglovestyle.com

We recommend you should keep a copy of the Terms and Conditions for future reference.

BIGLOVESTYLE is a trading name of Zara Grey Limited, a company registered in England and Wales under Company Registration Number 4751807

Our registered address is 20 Coxon Street, Spondon,Derby DE21 7JG. Our Trading Address to which all correspondence should be sent is Zara Grey Limited, 3rd Floor 109-110 Bolsover Street, London W1W 5NU telephone 0044 (0) 207 267 2411

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms of Use and Service and our Privacy Policy. If you are under 18 years of age, you must let your parent or guardian know about our privacy policy before you register to use this site or any of this site's services. We reserve the right to only accept orders from those over 18 however.

We may modify the Terms of Use and Service from time to time. Please read them and check back often. If you do not agree to any changes to the Terms of Use and Service then you must stop using this site. Any changes made after you have placed an order will not affect that order unless we are required to make that change by law.

This website biglovestyle.com is owned and operated by Zara Grey Limited.
The user agreement governs the use of services provided on this web site, including the services bulletin board or forum facilities. If you do not agree with the rules then do not use the site.
These terms and conditions apply to the services available from sub domain name biglovestyle.com

Your use of our services is governed by the following terms and conditions. Before you can become a member of BigLoveStyle you must read and accept all of the terms and conditions of this User Agreement. The User Agreement constitutes a legally binding agreement between you and BigLoveStyle.


You may not use the Site if you are under the age of 18 or you are not able to form legally binding contracts, or if your membership has been suspended. While using the Site, you will not:

Fail to deliver items purchased from you, unless the buyer fails to meet your listing terms, or you cannot authenticate the buyer's identity;
Manipulate the price of any item or interfere with other users' listings; - Manipulate fee structure, the billing process, or fees owed to fashion exchange - Post, list or upload false, inaccurate, misleading content (including personal information);
Take any action that may undermine the feedback or ratings systems; - Distribute or post spam, chain letters, or pyramid schemes; - Distribute viruses or any other technologies that may harm Zara Grey, or the interests or property of users;
Collect information about users, including email addresses, without their express consent. If you are registering with Zara Grey as a business entity, you represent that you have the authority to legally bind that entity. If you are trading as a business on BigLoveStyle, you must comply with all applicable laws relating to online trading. We will commence supplying our services to you as soon as you accept this User Agreement. You will not be able to cancel this User Agreement under the Consumer Protection (Distance Selling) Regulations 2000 (or any equivalent legislation in your jurisdiction) once the supply of the services has commenced.

Abusing the site

Please report problems, offensive content, and policy breaches to us. To ensure that listed items do not infringe upon the copyright, trade mark or other rights of third parties. If you believe that your rights have been infringed, please notify us. Without limiting other remedies, we may issue you with warnings, limit, suspend, or terminate our services and your account, restrict your access to, and your activities on, the Site (including, without limitation, by canceling bids and removing listings and other hosted content), warn the BigLoveStyle community not to transact with you and/or take technical and legal steps to stop you from using the Site if:
We think that you are creating problems or exposing us or another user to financial loss or legal liabilities;
We think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies;
Despite our reasonable endeavours, we are unable to verify or authenticate any information you provide to us;
We also reserve the right to cancel unconfirmed accounts. You agree not to hold BigLoveStyle responsible for any loss you may incur as a result of us taking any of the actions described above. No spam;

We do not tolerate spam (unsolicited commercial communications). You may not add other BigLoveStyle users, even a user who has purchased an item from you, to your mailing list (e-mail or physical mail) without their consent. You may not use our communication tools to send spam or otherwise send content that would breach our User Agreement.

Using information about other users

Our Site enables users to share personal and financial information in order to complete transactions. When users are involved in a transaction, they may obtain access to each other's name, User ID, email address, and other contact information, postal information and financial information. We cannot guarantee that other users will respect the privacy or security of your information and therefore we encourage you to evaluate the privacy and security policies of your trading partners before entering into transactions and choosing to share your information with them. Similarly, we ask you to respect other users' privacy and disclose your privacy and security policies to them. In all cases, you must give other users a chance to remove themselves from your database and a chance to review the information you have collected about them. You agree to use user information only in accordance with applicable laws and regulations (including, without limitation, data protection laws) and only for:

Transaction-related purposes that are not unsolicited commercial communications
Using services offered through BigLoveStyle
Other purposes that a user expressly agrees to.

Joining BigLoveStyle is free. We do charge fees for using other services, such as listing items. Unless otherwise stated, all fees are payable in GB pounds sterling. You are responsible for paying all fees and applicable taxes (including any value added tax) associated with using the Site in a timely manner with a valid payment method. If your payment method fails or your account is overdue, we may collect fees owed using other collection mechanisms. (This includes, without limitation, charging other payment methods on file with us and retaining collection agencies and legal advisers.) You agree that we may issue you with invoices in electronic format by e-mail.

Content license
When you give us content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise the copyright, trade marks, database rights and all other intellectual property rights you have in the content, in any media known now or in the future. In addition, you waive all moral rights you have in the content to the fullest extent permitted by law. (We need these rights to host and display your content.)

Nothing in this User Agreement shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law. You will not hold BigLoveStyle responsible for other users' actions or inactions. The Site is a venue to allow anyone to offer, sell, and buy fashion related items at any time, from anywhere, in a variety of pricing formats, which include auction-style and fixed price formats. At no point do we have possession of anything listed or sold through the Site. We are not party to the actual transactions between buyers and sellers. You will not hold BigLoveStyle responsible for the actions or inactions of buyers or sellers involved in transactions or for ensuring that they actually complete transactions. Items which do not meet our criteria may be refused from our listings. This is to control quality. We reserve the right to refuse items.

We have no control over, do not guarantee, and you will not hold us responsible for: - The quality, safety or legality of items advertised;
The truth or accuracy of listings;
The truth or accuracy of feedback or other content posted by users on the Site;
The ability of sellers to sell items;
The ability of buyers to pay for items; or
Whether a buyer or seller will actually complete a transaction.

Please do not assume that the offer, sale, purchase, export or import of any item is valid and legal simply because it is listed on the Site.
You accept sole responsibility for the legality of your actions under laws applying to you and the legality of any items you list on the Site. Although we use techniques that aim to verify the accuracy and truth of the information provided by our users, user verification on the internet is difficult.
BigLoveStyle cannot and does not confirm, and is not responsible for ensuring, the accuracy or truthfulness of users' purported identities or the validity of the information which they provide to us or post on the Site.

We cannot guarantee continuous or secure access to our services, and operation of the Site may be interfered with by numerous factors outside of our control. While we will use our reasonable endeavour to maintain an uninterrupted service, we cannot guarantee this and we do not give any promises or warranties (whether express or implied) about the availability of our services.
We (including our parent, subsidiaries, affiliates, officers, directors, agents and employees) shall not be liable to you in contract, tort (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not reasonably foreseeable by us arising out of your use of our Site.


If you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Access and interference

You agree that you will not:
Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;
Copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for your information) from the Site without the prior expressed written permission of fashion exchange and the appropriate third party, as applicable;
Interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site;


We do not sell or rent your personal information to third parties for their marketing purposes without your express consent. We view protection of users' privacy as a very important community principle. You can access and modify the information you provide us and choose not to receive certain communications by signing-in to your account. If you object to your information being transferred or used in this way please do not use our services.


You agree that you will only use the Site in accordance with the terms and conditions set out in this User Agreement. You will compensate us in full for any losses or costs (including reasonable legal fees) we incur arising from any breach by you of this User Agreement. No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this User Agreement. Third party rights
A person who is not a party to this User Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this User Agreement but this does not affect any right or remedy of a third party specified in this User Agreement or which exists or is available apart from that Act.

Governing law and dispute resolution

This User Agreement shall be governed by and construed in accordance with English law. In our sole discretion, we may assign this User Agreement to a third party by giving you notice in accordance with the Notices section above (but without your prior express consent), provided that we assign the User Agreement on the same terms or terms that are no less advantageous to you. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We may amend this User Agreement at any time either by e-mail, or by posting the amended terms on the Site. Except as stated elsewhere in this User Agreement, all amended terms shall automatically be effective 30 days after they are initially posted on the Site. This User Agreement may not be otherwise amended except in a writing signed by you and us. This User Agreement sets forth the entire understanding and agreement between us with respect to its subject matter. The following Sections survive any termination of this User Agreement: Fees (with respect to fees owed for our services), Content Licence, Liability, Release, Compensation, Third Party Rights and Governing law and dispute resolution.

Privacy Policy

This Privacy Policy describes how BigLoveStyle ("we", "us" or "our") collects, stores, uses and discloses your personal information in connection with the performance of the services that are made available to you through the Site. By accepting the user agreement during the process for registering an account or by using the Site, you expressly consent to the collection, storage, use and disclosure of your personal information by BigLoveStyle as described in this Privacy Policy. This Privacy Policy is valid from 22.02.11 and is effective upon acceptance for new users.

Collection and Storage

Postage and other information you provide to purchase or post an item; - Community discussions, chats, dispute resolution, correspondence through the Site, correspondence sent to us and feedback;
Computer sign-on data, statistics on page views, information and statistics on traffic to and from the Site (including the URL you just came from and the URL you go to next, whether they are URLs on the Site or not), advertising data, IP address, browser information and standard web log information; and
Supplemental information from third parties (for example: (a) if you incur a debt to us, we will generally conduct a credit check by obtaining additional information about you from a credit reference agency, as permitted by law; (b)
if the information you provide cannot be verified, we may ask you to send us additional information (such as a certified copy of your driver's license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions to help verify your information.);
(c) if you register to use eBay's services on a third party website, or use a third party website providing a service for eBay, or use a website that facilitates your activity on eBay, that website may provide personal information about you and your transactions back to eBay.

Marketing by Third Parties

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, we may aggregate your personal information with information on other users and information we collect from other companies (such as demographic data) and disclose such aggregated, non personal information to advertisers and other third parties.


Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience.
We may use your personal information to:
Provide the services and customer support you request;
Resolve disputes, collect fees, and resolve problems;
Prevent potentially prohibited or illegal activities
Customise, measure, and improve our services and the Site's content and layout;
Tell you about our existing products and services, changes to our existing products and services, new products and services and promotional offers based on your notification preferences; and
Compare information for accuracy and verify it with third parties. Our Disclosure of Your Information
We may disclose your personal information to:
Other users, whether located within the United Kingdom or abroad. For example, where you are involved in a transaction with another user, the other user may view your email address and obtain your contact information and postal address to help complete the transaction;
Service providers under contract who provide elements of our services, provide separate services that are complimentary to your use of the Site or otherwise help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programmes and marketing activities);
Other third parties to whom you explicitly ask us to send your information, or about whom you are otherwise explicitly notified and consent to when using a specific service;
Law enforcement agencies, other governmental agencies or third parties in response to a request for information (such as a Section 29 (3) Data Protection Act 1998 form) relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other eBay user to legal liability. The personal information we disclose may include your User ID and User ID history, name, city, county, telephone number, email address, fraud complaints and bidding and listing history or anything else that we deem relevant;
Other unlawful activity. The personal information we disclose may include your User ID, name, street address, city, county, post code, country, telephone number, email address and company name; and
Other business entities, should we plan to merge with, or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information. If your personal information will be used contrary to this Privacy
Policy, you will receive prior notice. Your User ID is displayed throughout the Site and is therefore available to the public. All of your activities on the Site will be traceable to your User ID. Other people may see your bids, items that you have purchased in the past, items for sale, shop fronts, feedback ratings and associated comments, questions you have asked and so on. Notices are sent to other community members regarding suspicious activity and policy breaches on the Site and refer to User IDs and specific items. Therefore, if you associate your name with your User ID, the people to whom you have revealed your name will be able to personally identify your BigLoveStyle activities.


We use "cookies" (small files placed on your computer's hard drive) on certain pages of the Site to help analyse our web page flow, customise our services, measure promotional effectiveness, and promote trust and safety. For more information about why we use cookies. A few important things you should know about cookies are that:
We offer certain features that are only available through the use of cookies;
We use cookies to help identify you and maintain your signed-in status;
Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session;
You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site; and
You may encounter cookies from third parties on certain pages of the Site that we do not control, for example, if you view a web page created by another user, there may be a "cookie" placed by that web page.

Account Protection

Your password is the key to your account. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account, including actions that result in fees being charged to your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

Accessing, Reviewing and Changing Your Personal Information

You can see, review and change most of your personal information by logging into the Site and going to the "My Account". You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting (including in our chat rooms, other message areas or the feedback forum), you may not be able to change or remove it. Upon your request, we will close your account and remove your personal information from public view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts in order to comply with legal obligations, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce the User Agreement, and take other actions as permitted by law.


We use standard industry practices, including encryption, passwords and physical security, to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. Third Parties Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to third parties, whether they are bidders, buyers, or sellers on the Site or other websites throughout the Internet, different rules may apply to their use or disclosure of your information. We do not control the privacy practices of such third parties and we encourage you to read their privacy policies and ask questions before you disclose your personal information to them.


We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms shall take effect automatically 30 days after they are initially posted on the Site.